Construct · 1 fields · 1 citations

AI-based customer service chatbot: a standalone construct

One name. One construct. A landmark on the map.

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AI-based customerservice chatbot1 CONSTRUCTAi-based customer seADAM · INFORMATION SYSTEMS

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Information systems

text-based conversational software that serves customers, whose humanlike cues affect user compliance with its requests.

In information systems, AI-based customer service chatbot refers to text-based conversational software that serves customers, whose humanlike cues affect user compliance with its requests. This meaning comes from Adam (2020) in Electronic Markets.[1]

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Nearby constructs

affect4 fields · 5 citationsjingle · one word, several feeling constructscompliance4 fields · 5 citationsjingle · one word, four constructsinformation4 fields · 5 citationsjingle · one word, four constructs

References

  1. Adam, M., Wessel, M., & Benlian, A. (2020). AI-based chatbots in customer service and their effects on user compliance. Electronic Markets, 31(2), 427-445. https://doi.org/10.1007/s12525-020-00414-7

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