Construct · 1 fields · 1 citations

channel integration quality: a standalone construct

One name. One construct. A landmark on the map.

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Information systems

how seamlessly an omnichannel retailer coordinates service across channels, covering breadth and consistency of integration.

In information systems, channel integration quality refers to how seamlessly an omnichannel retailer coordinates service across channels, covering breadth and consistency of integration. This meaning comes from Shen (2018) in Decision Support Systems.[1]

Unit
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Nearby constructs

channel4 fields · 4 citationsjingle · one word, four constructs consistency4 fields · 5 citationsjingle · one word, four constructs decision support systems1 fields · 1 citationsanchor · a standalone construct

References

Shen, X., Li, Y., Sun, Y., & Wang, N. (2018). Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience. Decision Support Systems, 109, 61-73. https://doi.org/10.1016/j.dss.2018.01.006

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