Construct · 1 fields · 1 citations

citizen satisfaction with public services: a standalone construct

One name. One construct. A landmark on the map.

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Public administration

citizens' evaluations of public services, driven by perceived performance and its comparison with prior expectations.

In public administration, citizen satisfaction with public services refers to citizens' evaluations of public services, driven by perceived performance and its comparison with prior expectations. This meaning comes from Van Ryzin (2004) in Journal of Policy Analysis and Management.[1]

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Nearby constructs

performance6 fields · 8 citationsjingle · one word, five performances policy2 fields · 4 citationsjingle · one word, two constructs prior3 fields · 4 citationsjingle · one word, three constructs

References

Van Ryzin, G. G. (2004). Expectations, performance, and citizen satisfaction with urban services. Journal of Policy Analysis and Management, 23(3), 433-448. https://doi.org/10.1002/pam.20020

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