Construct · 1 fields · 1 citations

customer agility: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed

A single standalone construct; nearby constructs are located against it in the Collider. Tap a field for its definition, unit, and measures.

Information systems

a firm's ability to detect and quickly respond to customer-based opportunities for innovation and competitive action, enabled by IT infrastructure.

In information systems, customer agility refers to a firm's ability to detect and quickly respond to customer-based opportunities for innovation and competitive action, enabled by IT infrastructure. This meaning comes from Roberts (2012) in Journal of Management Information Systems.[1]

Unit
Recovery means
Measured by

Run it through the Collider, or take the citations with you.

See how customer agility sits against neighbouring constructs in the Collider, or export every reference on this page in one click.

Open in Collider Export BibTeX Report this entry

Nearby constructs

action3 fields · 6 citationsjingle · one word, three constructs agility3 fields · 5 citationsjingle · one word, three constructs competitive aggressiveness3 fields · 4 citationsjingle · one phrase, three constructs

References

Roberts, N., & Grover, V. (2012). Leveraging Information Technology Infrastructure to Facilitate a Firm's Customer Agility and Competitive Activity: An Empirical Investigation. Journal of Management Information Systems, 28(4), 231-270. https://doi.org/10.2753/mis0742-1222280409

Cited on this page?

Confirm your construct, or correct us.

If your work is cited behind one of these entries, you know better than we do whether we captured the meaning right. Confirm it, suggest an edit, or dispute it, and your name goes on the entry as an author who has checked it, linked to your ORCID.

Claim your construct