Construct · 1 fields · 1 citations

customer contact model: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
customercontact model1 CONSTRUCTCustomer contact modelCHASE · OPERATIONS MANAGEMENT

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Operations management

the idea that service efficiency falls as the share of time the customer is present in the process rises.

In operations management, customer contact model refers to the idea that service efficiency falls as the share of time the customer is present in the process rises. This meaning comes from Chase (1981) in Operations Research.[1]

Unit
Recovery means
Measured by

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Nearby constructs

chase1 fields · 1 citationsanchor · a standalone constructcontact2 fields · 3 citationsjingle · one word, two constructsefficiency4 fields · 5 citationsjingle · one word, four constructs

References

  1. Chase, R. B. (1981). The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions. Operations Research, 29(4), 698-706. https://doi.org/10.1287/opre.29.4.698

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