Construct · 1 fields · 1 citations

customer incivility: a standalone construct

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Occupational health psychology

low-intensity rude or disrespectful behavior directed at employees by customers, measured as a distinct source of strain.

In occupational health psychology, customer incivility refers to low-intensity rude or disrespectful behavior directed at employees by customers, measured as a distinct source of strain. This meaning comes from Wilson (2013) in Journal of Occupational Health Psychology.[1]

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source4 fields · 4 citationsjingle · one word, four constructs strain4 fields · 5 citationsjingle · one word, four constructs

References

Wilson, N. L., & Holmvall, C. M. (2013). The development and validation of the Incivility from Customers Scale. Journal of Occupational Health Psychology, 18(3), 310-326. https://doi.org/10.1037/a0032753

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