Construct · 1 fields · 1 citations

customer-oriented boundary-spanning behavior: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed

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Hospitality management

service employees' external representation, internal influence and service delivery behaviors that link customers and the organization.

In hospitality management, customer-oriented boundary-spanning behavior refers to service employees' external representation, internal influence and service delivery behaviors that link customers and the organization. This meaning comes from Bettencourt (2003) in Journal of the Academy of Marketing Science.[1]

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Nearby constructs

delivery1 fields · 1 citationsanchor · a standalone construct influence5 fields · 5 citationsjingle · one word, five constructs link3 fields · 5 citationsjingle · one word, three constructs

References

Bettencourt, L. A., & Brown, S. W. (2003). Role Stressors and Customer-Oriented Boundary-Spanning Behaviors in Service Organizations. Journal of the Academy of Marketing Science, 31(4), 394-408. https://doi.org/10.1177/0092070303255636

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