Construct · 1 fields · 1 citations

customer-related social stressors: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
customer-relatedsocial stressors1 CONSTRUCTCustomer-related socialDORMANN · OCCUPATIONAL HEALTH

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Occupational health psychology

stressors arising from customers, such as disproportionate expectations, verbal aggression, dislikable customers and ambiguous expectations.

In occupational health psychology, customer-related social stressors refers to stressors arising from customers, such as disproportionate expectations, verbal aggression, dislikable customers and ambiguous expectations. This meaning comes from Dormann (2004) in Journal of Occupational Health Psychology.[1]

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aggression1 fields · 1 citationsanchor · a standalone construct

References

  1. Dormann, C., & Zapf, D. (2004). Customer-Related Social Stressors and Burnout. Journal of Occupational Health Psychology, 9(1), 61-82. https://doi.org/10.1037/1076-8998.9.1.61

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