Construct · 1 fields · 1 citations

customer-supplier duality: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
customer-supplierduality1 CONSTRUCTCustomer-supplierSAMPSON · SERVICE OPERATIONS

A single standalone construct; nearby constructs are located against it in the Collider. Tap a field for its definition, unit, and measures.

Service operations

the property of services that customers also act as suppliers of inputs, such as themselves or their belongings, making service supply chains bidirectional.

In service operations, customer-supplier duality refers to the property of services that customers also act as suppliers of inputs, such as themselves or their belongings, making service supply chains bidirectional. This meaning comes from Sampson (2000) in International Journal of Service Industry Management.[1]

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Nearby constructs

duality4 fields · 7 citationsjingle · one word, four constructsindustry1 fields · 1 citationsanchor · a standalone constructproperty4 fields · 4 citationsjingle · one word, four constructs

References

  1. Sampson, S. E. (2000). Customer‐supplier duality and bidirectional supply chains in service organizations. International Journal of Service Industry Management, 11(4), 348-364. https://doi.org/10.1108/09564230010355377

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