Construct · 1 fields · 1 citations

emotional contagion in service encounters: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed

A single standalone construct; nearby constructs are located against it in the Collider. Tap a field for its definition, unit, and measures.

Organizational behavior

transfer of employees' displayed positive emotion to customers, which lifts customer mood and their evaluations of service quality.

In organizational behavior, emotional contagion in service encounters refers to transfer of employees' displayed positive emotion to customers, which lifts customer mood and their evaluations of service quality. This meaning comes from Pugh (2001) in Academy of Management Journal.[1]

Unit
Recovery means
Measured by

Run it through the Collider, or take the citations with you.

See how emotional contagion in service encounters sits against neighbouring constructs in the Collider, or export every reference on this page in one click.

Open in Collider Export BibTeX Report this entry

Nearby constructs

contagion5 fields · 6 citationsjingle · one word, five constructs emotion4 names · 4 citationsjangle · one word, rival theories of what it is mood4 fields · 4 citationsjingle · one word, four constructs

References

Pugh, S. D. (2001). Service with a Smile: Emotional Contagion in the Service Encounter. Academy of Management Journal, 44(5), 1018-1027. https://doi.org/10.2307/3069445

Cited on this page?

Confirm your construct, or correct us.

If your work is cited behind one of these entries, you know better than we do whether we captured the meaning right. Confirm it, suggest an edit, or dispute it, and your name goes on the entry as an author who has checked it, linked to your ORCID.

Claim your construct