Construct · 1 fields · 1 citations

employee service sabotage: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
employeeservice sabotage1 CONSTRUCTEmployee serviceHARRIS · SERVICES MARKETING

A single standalone construct; nearby constructs are located against it in the Collider. Tap a field for its definition, unit, and measures.

Services marketing

deliberate behavior by frontline staff meant to harm the service, such as slowing service or mistreating customers, often covert and routine.

In services marketing, employee service sabotage refers to deliberate behavior by frontline staff meant to harm the service, such as slowing service or mistreating customers, often covert and routine. This meaning comes from Harris (2002) in Journal of Service Research.[1]

Unit
Recovery means
Measured by

Next

Run it through the Collider, or take the citations with you.

See how employee service sabotage sits against neighbouring constructs in the Collider, or export every reference on this page in one click.

Open in ColliderExport BibTeXReport this entry

Nearby constructs

harm2 fields · 2 citationsjingle · one word, two carriersservice1 fields · 1 citationsanchor · a standalone construct

References

  1. Harris, L. C., & Ogbonna, E. (2002). Exploring Service Sabotage: The Antecedents, Types and Consequences of Frontline, Deviant, Antiservice Behaviors. Journal of Service Research, 4(3), 163-183. https://doi.org/10.1177/1094670502004003001

Cited on this page?

Confirm your construct, or correct us.

If your work is cited behind one of these entries, you know better than we do whether we captured the meaning right. Confirm it, suggest an edit, or dispute it, and your name goes on the entry as an author who has checked it, linked to your ORCID.

Claim your construct