Construct · 1 fields · 1 citations

first-order and second-order problem solving: a standalone construct

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Operations management

distinction between workarounds that fix an immediate operational failure and actions that address its underlying cause and change the process.

In operations management, first-order and second-order problem solving refers to distinction between workarounds that fix an immediate operational failure and actions that address its underlying cause and change the process. This meaning comes from Tucker (2002) in Journal of Organizational Change Management.[1]

Unit
Recovery means
Measured by

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Nearby constructs

cause3 fields · 7 citationsjingle · one word, three constructs failure4 fields · 6 citationsjingle · one word, four constructs operation1 fields · 1 citationsanchor · a standalone construct

References

Tucker, A. L., Edmondson, A. C., & Spear, S. (2002). When problem solving prevents organizational learning. Journal of Organizational Change Management, 15(2), 122-137. https://doi.org/10.1108/09534810210423008

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