Construct · 1 fields · 1 citations

HOLSERV: a standalone construct

One name. One construct. A landmark on the map.

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Hospitality management

a hotel service quality scale that groups items into employees, tangibles and reliability.

In hospitality management, HOLSERV refers to a hotel service quality scale that groups items into employees, tangibles and reliability. This meaning comes from Wong Ooi Mei (1999) in Managing Service Quality: An International Journal.[1]

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Nearby constructs

quality6 fields · 13 citationsjingle · one name, six constructs reliability3 fields · 5 citationsjingle · one word, three constructs scale3 fields · 3 citationsjingle · one word, three constructs

References

Wong Ooi Mei, A., Dean, A. M., & White, C. J. (1999). Analysing service quality in the hospitality industry. Managing Service Quality: An International Journal, 9(2), 136-143. https://doi.org/10.1108/09604529910257920

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