Construct · 1 fields · 1 citations

interactive service work: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed

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Sociology of work

jobs in which work is done directly with customers, whose interactions employers try to standardize through scripts and routines.

In sociology of work, interactive service work refers to jobs in which work is done directly with customers, whose interactions employers try to standardize through scripts and routines. This meaning comes from Leidner (1993) in Fast Food, Fast Talk.[1]

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Nearby constructs

service1 fields · 1 citationsanchor · a standalone construct work4 fields · 4 citationsjingle · one word, four constructs

References

Leidner, R. (1993). Fast Food, Fast Talk. University of California Press. https://doi.org/10.1525/9780520914643

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