Construct · 1 fields · 1 citations

IS service quality: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
IS servicequality1 CONSTRUCTIS service qualityPITT · INFORMATION SYSTEMS

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Information systems

the quality of service users receive from the information systems function, measured by adapting the SERVQUAL instrument.

In information systems, IS service quality refers to the quality of service users receive from the information systems function, measured by adapting the SERVQUAL instrument. This meaning comes from Pitt (1995) in MIS Quarterly.[1]

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Nearby constructs

function5 fields · 6 citationsjingle · one word, five constructsinformation4 fields · 5 citationsjingle · one word, four constructsinstrument1 fields · 1 citationsanchor · a standalone construct

References

  1. Pitt, L. F., Watson, R. T., & Kavan, C. B. (1995). Service Quality: A Measure of Information Systems Effectiveness. MIS Quarterly, 19(2), 173-187. https://doi.org/10.2307/249687

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