Construct · 1 fields · 1 citations

J-shaped distribution of reviews: a standalone construct

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Information systems

online product ratings cluster at the extremes, mostly positive with some very negative, because people with strong opinions are likelier to post.

In information systems, J-shaped distribution of reviews refers to online product ratings cluster at the extremes, mostly positive with some very negative, because people with strong opinions are likelier to post. This meaning comes from Hu (2009) in Communications of the ACM.[1]

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Nearby constructs

cluster4 fields · 4 citationsjingle · one word, four constructs distribution2 fields · 2 citationsjingle · one word, two constructs information4 fields · 5 citationsjingle · one word, four constructs

References

Hu, N., Zhang, J., & Pavlou, P. A. (2009). Overcoming the J-shaped distribution of product reviews. Communications of the ACM, 52(10), 144-147. https://doi.org/10.1145/1562764.1562800

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