Construct · 1 fields · 1 citations

lean service: a standalone construct

One name. One construct. A landmark on the map.

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leanservice1 CONSTRUCTLean serviceBOWEN · OPERATIONS MANAGEMENT

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Operations management

applying lean manufacturing principles to service operations to deliver consistent, efficient service.

In operations management, lean service refers to applying lean manufacturing principles to service operations to deliver consistent, efficient service. This meaning comes from Bowen (1998) in International Journal of Service Industry Management.[1]

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Nearby constructs

industry1 fields · 1 citationsanchor · a standalone constructlean production1 fields · 1 citationsanchor · a standalone constructoperation1 fields · 1 citationsanchor · a standalone construct

References

  1. Bowen, D. E., & Youngdahl, W. E. (1998). “Lean” service: in defense of a production‐line approach. International Journal of Service Industry Management, 9(3), 207-225. https://doi.org/10.1108/09564239810223510

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