Construct · 1 fields · 1 citations

logistics service quality: a standalone construct

One name. One construct. A landmark on the map.

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Supply chain management

customers' perceptions of a supplier's logistics performance, including order accuracy, condition, timeliness and handling of discrepancies.

In supply chain management, logistics service quality refers to customers' perceptions of a supplier's logistics performance, including order accuracy, condition, timeliness and handling of discrepancies. This meaning comes from Mentzer (2001) in Journal of Marketing.[1]

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Nearby constructs

accuracy3 fields · 6 citationsjingle · one word, three constructs chain3 fields · 3 citationsjingle · one word, three constructs condition2 fields · 2 citationsjingle · one word, two constructs

References

Mentzer, J. T., Flint, D. J., & Hult, G. T. M. (2001). Logistics Service Quality as a Segment-Customized Process. Journal of Marketing, 65(4), 82-104. https://doi.org/10.1509/jmkg.65.4.82.18390

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