Construct · 1 fields · 1 citations

patient complaints: a standalone construct

One name. One construct. A landmark on the map.

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patientcomplaints1 CONSTRUCTPatient complaintsREADER · HEALTH SERVICES

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Health services research

formal grievances patients or families raise about care, coded into clinical, management and relationship problems to learn about quality and safety.

In health services research, patient complaints refers to formal grievances patients or families raise about care, coded into clinical, management and relationship problems to learn about quality and safety. This meaning comes from Reader (2014) in BMJ Quality & Safety.[1]

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Nearby constructs

quality6 fields · 13 citationsjingle · one name, six constructssafety2 fields · 2 citationsjingle · one word, two constructs

References

  1. Reader, T. W., Gillespie, A., & Roberts, J. (2014). Patient complaints in healthcare systems: a systematic review and coding taxonomy. BMJ Quality & Safety, 23(8), 678-689. https://doi.org/10.1136/bmjqs-2013-002437

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