Construct · 1 fields · 1 citations

perceived control in service encounters: a standalone construct

One name. One construct. A landmark on the map.

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Services marketing

customers' feeling of control over a service situation, shown to explain how crowding and choice affect the pleasantness of the service experience.

In services marketing, perceived control in service encounters refers to customers' feeling of control over a service situation, shown to explain how crowding and choice affect the pleasantness of the service experience. This meaning comes from Hui (1991) in Journal of Consumer Research.[1]

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Nearby constructs

affect4 fields · 5 citationsjingle · one word, several feeling constructs control4 fields · 5 citationsjingle · one word, four constructs crowding5 fields · 7 citationsjingle · one word, five constructs

References

Hui, M. K., & Bateson, J. E. G. (1991). Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience. Journal of Consumer Research, 18(2), 174. https://doi.org/10.1086/209250

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