Construct · 1 fields · 1 citations

process chain network: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed

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Service operations

a way of mapping service processes by which entity, provider or customer, performs each step and how directly they interact.

In service operations, process chain network refers to a way of mapping service processes by which entity, provider or customer, performs each step and how directly they interact. This meaning comes from Sampson (2012) in Journal of Service Research.[1]

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Nearby constructs

chain3 fields · 3 citationsjingle · one word, three constructs network4 fields · 6 citationsjingle · one word, four constructs process3 fields · 3 citationsjingle · one word, three constructs

References

Sampson, S. E. (2012). Visualizing Service Operations. Journal of Service Research, 15(2), 182-198. https://doi.org/10.1177/1094670511435541

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