Construct · 1 fields · 1 citations

queue fairness: a standalone construct

One name. One construct. A landmark on the map.

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Hospitality management

customers' judgments of whether a waiting line respects first-come first-served order, which shape satisfaction beyond the wait itself.

In hospitality management, queue fairness refers to customers' judgments of whether a waiting line respects first-come first-served order, which shape satisfaction beyond the wait itself. This meaning comes from Larson (1987) in Operations Research.[1]

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Nearby constructs

queue3 fields · 5 citationsjingle · one word, three constructs fairness4 fields · 4 citationsjingle · one word, four constructs line4 fields · 7 citationsjingle · one word, four constructs

References

Larson, R. C. (1987). OR Forum: Perspectives on Queues: Social Justice and the Psychology of Queueing. Operations Research, 35(6), 895-905. https://doi.org/10.1287/opre.35.6.895

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