Construct · 1 fields · 1 citations

queue length effect: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed

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Service operations

the finding that customers respond to the visible length of a queue more than to expected waiting time when deciding whether to buy.

In service operations, queue length effect refers to the finding that customers respond to the visible length of a queue more than to expected waiting time when deciding whether to buy. This meaning comes from Lu (2013) in Management Science.[1]

Unit
Recovery means
Measured by

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Nearby constructs

queue3 fields · 5 citationsjingle · one word, three constructs service1 fields · 1 citationsanchor · a standalone construct

References

Lu, Y., Musalem, A., Olivares, M., & Schilkrut, A. (2013). Measuring the Effect of Queues on Customer Purchases. Management Science, 59(8), 1743-1763. https://doi.org/10.1287/mnsc.1120.1686

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