Construct · 1 fields · 1 citations

service climate: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed

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Organizational behavior

employees' shared perceptions of the practices and behaviors that are rewarded and supported for service quality.

In organizational behavior, service climate refers to employees' shared perceptions of the practices and behaviors that are rewarded and supported for service quality. This meaning comes from Schneider (1998) in Journal of Applied Psychology.[1]

Unit
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Nearby constructs

climate3 fields · 3 citationsjingle · one word, three constructs employee-customer linkage1 fields · 1 citationsanchor · a standalone construct quality6 fields · 13 citationsjingle · one name, six constructs

References

Schneider, B., White, S. S., & Paul, M. C. (1998). Linking service climate and customer perceptions of service quality: Tests of a causal model. Journal of Applied Psychology, 83(2), 150-163. https://doi.org/10.1037/0021-9010.83.2.150

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