Construct · 1 fields · 1 citations

service delivery network: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
servicedelivery network1 CONSTRUCTService delivery networkTAX · SERVICE OPERATIONS

A single standalone construct; nearby constructs are located against it in the Collider. Tap a field for its definition, unit, and measures.

Service operations

two or more organizations that together provide the connected service a customer experiences as a single journey, viewed from the customer's side.

In service operations, service delivery network refers to two or more organizations that together provide the connected service a customer experiences as a single journey, viewed from the customer's side. This meaning comes from Tax (2013) in Journal of Service Research.[1]

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Nearby constructs

delivery1 fields · 1 citationsanchor · a standalone constructjourney3 fields · 6 citationsjingle · one word, three constructsnetwork4 fields · 6 citationsjingle · one word, four constructs

References

  1. Tax, S. S., McCutcheon, D., & Wilkinson, I. F. (2013). The Service Delivery Network (SDN): A Customer-Centric Perspective of the Customer Journey. Journal of Service Research, 16(4), 454-470. https://doi.org/10.1177/1094670513481108

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