Construct · 1 fields · 1 citations

service fairness: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
servicefairness1 CONSTRUCTService fairnessSEIDERS · SERVICES MARKETING

A single standalone construct; nearby constructs are located against it in the Collider. Tap a field for its definition, unit, and measures.

Services marketing

customers' views of how fairly a service firm treats them in outcomes, procedures and interactions, and why unfairness damages trust.

In services marketing, service fairness refers to customers' views of how fairly a service firm treats them in outcomes, procedures and interactions, and why unfairness damages trust. This meaning comes from Seiders (1998) in Academy of Management Perspectives.[1]

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Nearby constructs

fairness4 fields · 4 citationsjingle · one word, four constructsservice1 fields · 1 citationsanchor · a standalone constructtrust6 fields · 11 citationsjingle · one name, five constructs

References

  1. Seiders, K., & Berry, L. L. (1998). Service fairness: What it is and why it matters. Academy of Management Perspectives, 12(2), 8-20. https://doi.org/10.5465/ame.1998.650513

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