Construct · 1 fields · 1 citations

service-oriented organizational citizenship behavior: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed

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Hospitality management

frontline employees' voluntary loyalty, service delivery and participation behaviors that go beyond formal role requirements toward customers.

In hospitality management, service-oriented organizational citizenship behavior refers to frontline employees' voluntary loyalty, service delivery and participation behaviors that go beyond formal role requirements toward customers. This meaning comes from Bettencourt (2001) in Journal of Applied Psychology.[1]

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Nearby constructs

delivery1 fields · 1 citationsanchor · a standalone construct loyalty6 fields · 10 citationsjingle · one name, six constructs organizational citizenship behavior4 names · 7 citationsjangle · four names, one behaviour

References

Bettencourt, L. A., Gwinner, K. P., & Meuter, M. L. (2001). A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors. Journal of Applied Psychology, 86(1), 29-41. https://doi.org/10.1037/0021-9010.86.1.29

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