Construct · 1 fields · 1 citations

service paradox in manufacturing: a standalone construct

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service paradoxin manufacturing1 CONSTRUCTService paradox inGEBAUER · OPERATIONS

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Operations management

situation in which manufacturers invest in extending service business but fail to earn the expected revenue or returns.

In operations management, service paradox in manufacturing refers to situation in which manufacturers invest in extending service business but fail to earn the expected revenue or returns. This meaning comes from Gebauer (2005) in European Management Journal.[1]

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Nearby constructs

business1 fields · 1 citationsanchor · a standalone constructoperation1 fields · 1 citationsanchor · a standalone constructparadox3 fields · 4 citationsjingle · one word, three constructs

References

  1. Gebauer, H., Fleisch, E., & Friedli, T. (2005). Overcoming the Service Paradox in Manufacturing Companies. European Management Journal, 23(1), 14-26. https://doi.org/10.1016/j.emj.2004.12.006

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