Construct · 1 fields · 1 citations

service productivity: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed

A single standalone construct; nearby constructs are located against it in the Collider. Tap a field for its definition, unit, and measures.

Services marketing

how efficiently a service provider turns inputs, including customer inputs, into perceived quality and economic results, rather than output per input alone.

In services marketing, service productivity refers to how efficiently a service provider turns inputs, including customer inputs, into perceived quality and economic results, rather than output per input alone. This meaning comes from Grönroos (2004) in Journal of Business Research.[1]

Unit
Recovery means
Measured by

Run it through the Collider, or take the citations with you.

See how service productivity sits against neighbouring constructs in the Collider, or export every reference on this page in one click.

Open in Collider Export BibTeX Report this entry

Nearby constructs

business1 fields · 1 citationsanchor · a standalone construct perceived quality1 fields · 1 citationsanchor · a standalone construct productivity3 fields · 3 citationsjingle · one word, three constructs

References

Grönroos, C., & Ojasalo, K. (2004). Service productivity. Journal of Business Research, 57(4), 414-423. https://doi.org/10.1016/s0148-2963(02)00275-8

Cited on this page?

Confirm your construct, or correct us.

If your work is cited behind one of these entries, you know better than we do whether we captured the meaning right. Confirm it, suggest an edit, or dispute it, and your name goes on the entry as an author who has checked it, linked to your ORCID.

Claim your construct