Construct · 1 fields · 1 citations

service triad: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
servicetriad1 CONSTRUCTService triadWYNSTRA · SERVICE OPERATIONS

A single standalone construct; nearby constructs are located against it in the Collider. Tap a field for its definition, unit, and measures.

Service operations

the three-way relationship in which a buying firm outsources delivery of a service to a supplier who serves the buyer's own customers directly.

In service operations, service triad refers to the three-way relationship in which a buying firm outsources delivery of a service to a supplier who serves the buyer's own customers directly. This meaning comes from Wynstra (2014) in Journal of Operations Management.[1]

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Nearby constructs

delivery1 fields · 1 citationsanchor · a standalone constructoperation1 fields · 1 citationsanchor · a standalone constructservice1 fields · 1 citationsanchor · a standalone construct

References

  1. Wynstra, F., Spring, M., & Schoenherr, T. (2014). Service triads: A research agenda for buyer–supplier–customer triads in business services. Journal of Operations Management, 35(1), 1-20. https://doi.org/10.1016/j.jom.2014.10.002

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