Construct · 1 fields · 1 citations

service waiting time: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
servicewaiting time1 CONSTRUCTService waiting timeTAYLOR · SERVICES MARKETING

A single standalone construct; nearby constructs are located against it in the Collider. Tap a field for its definition, unit, and measures.

Services marketing

the time customers spend waiting for a service and how that delay shapes their evaluation of it.

In services marketing, service waiting time refers to the time customers spend waiting for a service and how that delay shapes their evaluation of it. This meaning comes from Taylor (1994) in Journal of Marketing.[1]

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Nearby constructs

queue3 fields · 5 citationsjingle · one word, three constructsservice1 fields · 1 citationsanchor · a standalone construct

References

  1. Taylor, S. (1994). Waiting for Service: The Relationship between Delays and Evaluations of Service. Journal of Marketing, 58(2), 56-69. https://doi.org/10.1177/002224299405800205

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