Construct · 1 fields · 1 citations

system-level bureaucracy: a standalone construct

One name. One construct. A landmark on the map.

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Public administration

public agencies in which information systems, rather than frontline staff, make most routine decisions, shrinking street-level discretion.

In public administration, system-level bureaucracy refers to public agencies in which information systems, rather than frontline staff, make most routine decisions, shrinking street-level discretion. This meaning comes from Bovens (2002) in Public Administration Review.[1]

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Nearby constructs

bureaucracy3 fields · 3 citationsjingle · one word, an efficiency claim and its opposite bureaucratic discretion1 fields · 1 citationsanchor · a standalone construct information4 fields · 5 citationsjingle · one word, four constructs

References

Bovens, M., & Zouridis, S. (2002). From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control. Public Administration Review, 62(2), 174-184. https://doi.org/10.1111/0033-3352.00168

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