Construct · 1 fields · 1 citations

trust repair: a standalone construct

One name. One construct. A landmark on the map.

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Organizational behavior

efforts to restore trust after a violation, where apologies work better for competence violations and denials for integrity violations.

In organizational behavior, trust repair refers to efforts to restore trust after a violation, where apologies work better for competence violations and denials for integrity violations. This meaning comes from Kim (2004) in Journal of Applied Psychology.[1]

Unit
Recovery means
Measured by

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Nearby constructs

competence5 fields · 5 citationsjingle · one word, five constructs integrity5 fields · 14 citationsjingle · one word, five constructs trust6 fields · 11 citationsjingle · one name, five constructs

References

Kim, P. H., Ferrin, D. L., Cooper, C. D., & Dirks, K. T. (2004). Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations. Journal of Applied Psychology, 89(1), 104-118. https://doi.org/10.1037/0021-9010.89.1.104

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