Construct · 1 fields · 1 citations

unified services theory: a standalone construct

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Operations management

the view that a service is defined by the customer supplying inputs to the production process.

In operations management, unified services theory refers to the view that a service is defined by the customer supplying inputs to the production process. This meaning comes from Sampson (2006) in Production and Operations Management.[1]

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Nearby constructs

operation1 fields · 1 citationsanchor · a standalone construct process3 fields · 3 citationsjingle · one word, three constructs service1 fields · 1 citationsanchor · a standalone construct

References

Sampson, S. E., & Froehle, C. M. (2006). Foundations and Implications of a Proposed Unified Services Theory. Production and Operations Management, 15(2), 329-343. https://doi.org/10.1111/j.1937-5956.2006.tb00248.x

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