Construct · 1 fields · 1 citations

assembly line in the head: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
assembly linein the head1 CONSTRUCTAssembly line in theTAYLOR · SOCIOLOGY OF WORK

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Sociology of work

the experience of call centre work in which calls arrive in an unending, system-paced flow under close monitoring.

In sociology of work, assembly line in the head refers to the experience of call centre work in which calls arrive in an unending, system-paced flow under close monitoring. This meaning comes from Taylor (1999) in Industrial Relations Journal.[1]

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Nearby constructs

assembly1 fields · 1 citationsanchor · a standalone constructexperience4 fields · 6 citationsjingle · one word, four constructsflow6 names · 12 citationsjangle · five names, one experience, partly

References

  1. Taylor, P., & Bain, P. (1999). ‘An assembly line in the head’: work and employee relations in the call centre. Industrial Relations Journal, 30(2), 101-117. https://doi.org/10.1111/1468-2338.00113

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