Construct · 1 fields · 1 citations

coping during public service delivery: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
coping during publicservice delivery1 CONSTRUCTCoping during publicTUMMERS · PUBLIC

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Public administration

the behavioral efforts frontline workers make toward, away from or against clients to manage stress during service delivery.

In public administration, coping during public service delivery refers to the behavioral efforts frontline workers make toward, away from or against clients to manage stress during service delivery. This meaning comes from Tummers (2015) in Journal of Public Administration Research and Theory.[1]

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coping1 fields · 1 citationsanchor · a standalone constructdelivery1 fields · 1 citationsanchor · a standalone constructservice1 fields · 1 citationsanchor · a standalone construct

References

  1. Tummers, L. L. G., Bekkers, V., Vink, E., & Musheno, M. (2015). Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature. Journal of Public Administration Research and Theory, 25(4), 1099-1126. https://doi.org/10.1093/jopart/muu056

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