Construct · 1 fields · 1 citations

customer-directed sabotage: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
customer-directedsabotage1 CONSTRUCTCustomer-directedSKARLICKI · ORGANIZATIONAL

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Organizational behavior

employees deliberately harming customers' service in retaliation for customer mistreatment.

In organizational behavior, customer-directed sabotage refers to employees deliberately harming customers' service in retaliation for customer mistreatment. This meaning comes from Skarlicki (2008) in Journal of Applied Psychology.[1]

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Nearby constructs

customer mistreatment1 fields · 1 citationsanchor · a standalone constructretaliation6 fields · 17 citationsjingle · one name, six constructsservice1 fields · 1 citationsanchor · a standalone construct

References

  1. Skarlicki, D. P., van Jaarsveld, D. D., & Walker, D. D. (2008). Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage. Journal of Applied Psychology, 93(6), 1335-1347. https://doi.org/10.1037/a0012704

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