Construct · 1 fields · 1 citations

customer efficiency: a standalone construct

One name. One construct. A landmark on the map.

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Service operations

how efficiently customers act as co-producers of a service, treating them as a resource whose input-output performance can be measured and managed.

In service operations, customer efficiency refers to how efficiently customers act as co-producers of a service, treating them as a resource whose input-output performance can be measured and managed. This meaning comes from Xue (2002) in Journal of Service Research.[1]

Unit
Recovery means
Measured by

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Nearby constructs

efficiency4 fields · 5 citationsjingle · one word, four constructs performance6 fields · 8 citationsjingle · one word, five performances resource4 fields · 6 citationsjingle · one word, four constructs

References

Xue, M., & Harker, P. T. (2002). Customer Efficiency: Concept and Its Impact on E-Business Management. Journal of Service Research, 4(4), 253-267. https://doi.org/10.1177/1094670502004004003

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