Construct · 1 fields · 1 citations

customer-employee rapport: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed

A single standalone construct; nearby constructs are located against it in the Collider. Tap a field for its definition, unit, and measures.

Services marketing

a customer's perception of an enjoyable interaction with a service employee, marked by a personal connection.

In services marketing, customer-employee rapport refers to a customer's perception of an enjoyable interaction with a service employee, marked by a personal connection. This meaning comes from Gremler (2000) in Journal of Service Research.[1]

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Nearby constructs

interaction3 fields · 7 citationsjingle · one word, three constructs perception3 fields · 4 citationsjingle · one word, three constructs rapport1 fields · 1 citationsanchor · a standalone construct

References

Gremler, D. D., & Gwinner, K. P. (2000). Customer-Employee Rapport in Service Relationships. Journal of Service Research, 3(1), 82-104. https://doi.org/10.1177/109467050031006

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