Construct · 1 fields · 1 citations

customer impatience in queues: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
customer impatiencein queues1 CONSTRUCTCustomer impatience inZOHAR · SERVICE OPERATIONS

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Service operations

customers leaving a queue before service, with patience that adapts to the waiting they expect from experience.

In service operations, customer impatience in queues refers to customers leaving a queue before service, with patience that adapts to the waiting they expect from experience. This meaning comes from Zohar (2002) in Management Science.[1]

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Nearby constructs

experience4 fields · 6 citationsjingle · one word, four constructsErlang-A model1 fields · 1 citationsanchor · a standalone constructqueue3 fields · 5 citationsjingle · one word, three constructs

References

  1. Zohar, E., Mandelbaum, A., & Shimkin, N. (2002). Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support. Management Science, 48(4), 566-583. https://doi.org/10.1287/mnsc.48.4.566.211

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