Construct · 1 fields · 1 citations

Erlang-A model: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
Erlang-Amodel1 CONSTRUCTErlang-A modelGARNETT · QUEUEING THEORY

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Queueing theory

a many-server queueing model with exponentially distributed customer patience, capturing abandonment in call centers.

In queueing theory, Erlang-A model refers to a many-server queueing model with exponentially distributed customer patience, capturing abandonment in call centers. This meaning comes from Garnett (2002) in Manufacturing & Service Operations Management.[1]

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Nearby constructs

abandonment2 fields · 3 citationsjingle · one word, two carrierscustomer impatience in queues1 fields · 1 citationsanchor · a standalone constructmodel3 fields · 3 citationsjingle · one word, three constructs

References

  1. Garnett, O., Mandelbaum, A., & Reiman, M. (2002). Designing a Call Center with Impatient Customers. Manufacturing & Service Operations Management, 4(3), 208-227. https://doi.org/10.1287/msom.4.3.208.7753

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