Construct · 1 fields · 1 citations

customer-oriented bureaucracy: a standalone construct

One name. One construct. A landmark on the map.

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Sociology of work

a form of service work organization that combines rationalized, efficient procedures with the need to appear attentive to individual customers.

In sociology of work, customer-oriented bureaucracy refers to a form of service work organization that combines rationalized, efficient procedures with the need to appear attentive to individual customers. This meaning comes from Korczynski (2002) in Human Resource Management in Service Work.[1]

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Nearby constructs

bureaucracy3 fields · 3 citationsjingle · one word, an efficiency claim and its opposite form4 fields · 7 citationsjingle · one word, four constructs human resource management1 fields · 1 citationsanchor · a standalone construct

References

Korczynski, M. (2002). Human Resource Management in Service Work. Palgrave Macmillan. ISBN 9780333774403

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