Construct · 1 fields · 1 citations

dynamic process model of service quality: a standalone construct

One name. One construct. A landmark on the map.

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dynamic process modelof service quality1 CONSTRUCTDynamic process model ofBOULDING · SERVICES MARKETING

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Services marketing

a model in which customers update service quality perceptions over time from what they think will happen and what should happen, which then drives behavioral intentions.

In services marketing, dynamic process model of service quality refers to a model in which customers update service quality perceptions over time from what they think will happen and what should happen, which then drives behavioral intentions. This meaning comes from Boulding (1993) in Journal of Marketing Research.[1]

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Nearby constructs

model3 fields · 3 citationsjingle · one word, three constructsprocess3 fields · 3 citationsjingle · one word, three constructsquality6 fields · 13 citationsjingle · one name, six constructs

References

  1. Boulding, W., Kalra, A., Staelin, R., & Zeithaml, V. A. (1993). A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions. Journal of Marketing Research, 30(1), 7-27. https://doi.org/10.1177/002224379303000102

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