Construct · 1 fields · 1 citations

expectancy disconfirmation: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
expectancydisconfirmation1 CONSTRUCTExpectancyOLIVER · CONSUMER RESEARCH

A single standalone construct; nearby constructs are located against it in the Collider. Tap a field for its definition, unit, and measures.

Consumer research

the idea that satisfaction depends on how a product's perceived performance compares with prior expectations.

In consumer research, expectancy disconfirmation refers to the idea that satisfaction depends on how a product's perceived performance compares with prior expectations. This meaning comes from Oliver (1980) in Journal of Marketing Research.[1]

Unit
Recovery means
Measured by

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Nearby constructs

IS continuance4 names · 4 citationsjangle · one continued use, four namesexpectancy disconfirmation in police encounters1 fields · 1 citationsanchor · a standalone constructexpectancy3 fields · 6 citationsjingle · one word, three constructs

References

  1. Oliver, R. L. (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, 17(4), 460-469. https://doi.org/10.1177/002224378001700405

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