Construct · 1 fields · 1 citations

expectancy disconfirmation in police encounters: a standalone construct

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Policing research

the idea that citizens' satisfaction after contact with police depends on whether officer performance falls short of or exceeds what they expected.

In policing research, expectancy disconfirmation in police encounters refers to the idea that citizens' satisfaction after contact with police depends on whether officer performance falls short of or exceeds what they expected. This meaning comes from Reisig (2001) in Policing: An International Journal of Police Strategies & Management.[1]

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Nearby constructs

contact2 fields · 3 citationsjingle · one word, two constructs expectancy disconfirmation1 fields · 1 citationsanchor · a standalone construct expectancy3 fields · 6 citationsjingle · one word, three constructs

References

Reisig, M. D., & Stroshine Chandek, M. (2001). The effects of expectancy disconfirmation on outcome satisfaction in police‐citizen encounters. Policing: An International Journal of Police Strategies & Management, 24(1), 88-99. https://doi.org/10.1108/13639510110382278

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