Construct · 1 fields · 1 citations

LODGSERV: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed
LODGSERV1 CONSTRUCTLODGSERVKNUTSON · HOSPITALITY

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Hospitality management

a service quality index adapted from SERVQUAL for hotels, measuring guests' expectations across reliability, assurance, responsiveness, tangibles and empathy.

In hospitality management, LODGSERV refers to a service quality index adapted from SERVQUAL for hotels, measuring guests' expectations across reliability, assurance, responsiveness, tangibles and empathy. This meaning comes from Knutson (1990) in Hospitality Research Journal.[1]

Unit
Recovery means
Measured by

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Nearby constructs

empathy1 fields · 1 citationsanchor · a standalone constructindex5 fields · 11 citationsjingle · one word, five constructsquality6 fields · 13 citationsjingle · one name, six constructs

References

  1. Knutson, B., Stevens, P., Wullaert, C., Patton, M., & Yokoyama, F. (1990). Lodgserv: A Service Quality Index for the Lodging Industry. Hospitality Research Journal, 14(2), 277-284. https://doi.org/10.1177/109634809001400230

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