Construct · 1 fields · 1 citations

retail service quality: a standalone construct

One name. One construct. A landmark on the map.

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Retailing

service quality as judged in retail stores, covering physical aspects, reliability, personal interaction, problem solving and policy.

In retailing, retail service quality refers to service quality as judged in retail stores, covering physical aspects, reliability, personal interaction, problem solving and policy. This meaning comes from Dabholkar (1996) in Journal of the Academy of Marketing Science.[1]

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Nearby constructs

interaction3 fields · 7 citationsjingle · one word, three constructs policy2 fields · 4 citationsjingle · one word, two constructs quality6 fields · 13 citationsjingle · one name, six constructs

References

Dabholkar, P. A., Thorpe, D. I., & Rentz, J. O. (1996). A measure of service quality for retail stores: Scale development and validation. Journal of the Academy of Marketing Science, 24(1), 3-16. https://doi.org/10.1007/bf02893933

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