Construct · 1 fields · 1 citations

satisfaction-productivity tradeoff: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed

A single standalone construct; nearby constructs are located against it in the Collider. Tap a field for its definition, unit, and measures.

Services marketing

the proposition that raising productivity and raising customer satisfaction conflict more for services than for goods, because services depend on customization.

In services marketing, satisfaction-productivity tradeoff refers to the proposition that raising productivity and raising customer satisfaction conflict more for services than for goods, because services depend on customization. This meaning comes from Anderson (1997) in Marketing Science.[1]

Unit
Recovery means
Measured by

Run it through the Collider, or take the citations with you.

See how satisfaction-productivity tradeoff sits against neighbouring constructs in the Collider, or export every reference on this page in one click.

Open in Collider Export BibTeX Report this entry

Nearby constructs

conflict4 fields · 5 citationsjingle · one word, four constructs productivity3 fields · 3 citationsjingle · one word, three constructs proposition3 fields · 6 citationsjingle · one word, three constructs

References

Anderson, E. W., Fornell, C., & Rust, R. T. (1997). Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services. Marketing Science, 16(2), 129-145. https://doi.org/10.1287/mksc.16.2.129

Cited on this page?

Confirm your construct, or correct us.

If your work is cited behind one of these entries, you know better than we do whether we captured the meaning right. Confirm it, suggest an edit, or dispute it, and your name goes on the entry as an author who has checked it, linked to your ORCID.

Claim your construct