Construct · 1 fields · 1 citations

self-service technology: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed

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Services marketing

technological interfaces that let customers produce a service without direct employee involvement.

In services marketing, self-service technology refers to technological interfaces that let customers produce a service without direct employee involvement. This meaning comes from Meuter (2000) in Journal of Marketing.[1]

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Nearby constructs

employee participation1 fields · 1 citationsanchor · a standalone construct forced use of self-service technology1 fields · 1 citationsanchor · a standalone construct involvement6 fields · 10 citationsjingle · one name, six constructs

References

Meuter, M. L., Ostrom, A. L., Roundtree, R. I., & Bitner, M. J. (2000). Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters. Journal of Marketing, 64(3), 50-64. https://doi.org/10.1509/jmkg.64.3.50.18024

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