Construct · 1 fields · 1 citations

social servicescape: a standalone construct

One name. One construct. A landmark on the map.

● anchor · a standalone construct Nearest construct by meaning·not indexed

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Services marketing

the social elements of a service setting, especially other customers present, and how their density and displayed emotions shape customers' responses.

In services marketing, social servicescape refers to the social elements of a service setting, especially other customers present, and how their density and displayed emotions shape customers' responses. This meaning comes from Tombs (2003) in Marketing Theory.[1]

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Nearby constructs

density4 fields · 6 citationsjingle · one word, four constructs service1 fields · 1 citationsanchor · a standalone construct servicescape4 names · 5 citationsjangle · one place, many names

References

Tombs, A., & McColl-Kennedy, J. R. (2003). Social-Servicescape Conceptual Model. Marketing Theory, 3(4), 447-475. https://doi.org/10.1177/1470593103040785

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